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Joe Silva's Blog
AT&T and U-Haul… Profitable or dishonest? Clearly, they are profitable. But could they also be dishonest?
I still like to believe in the goodness of people. When I’m asked, “Would you like to buy a cookie?” and I say, “No,” it’s expected that I walk away without a cookie because I did not buy one. Unless of course, the seller hides a cookie in my bag and takes my $8.99 without me knowing it. This is exactly what is happening too many consumers, except these companies are not selling cookies. They sell you insurance. Even worse, in the case of AT&T, this is a monthly recurring charge.
Because this has happened to me several times, I dare say it’s also happening to thousands of people. Possibly even more. I believe companies generate millions of dollars from this unscrupulous business practice. Other than my personal experiences, I do not have any factual information to back up these statements. However, yesterday’s visit to the AT&T Store to question this charge confirmed my suspicions and prompted me to write this blog post.
While this has happened to me a several times, there was a time when I caught it ‘in time.’ It happened at a U-Haul center. When I questioned the charge, the representative said, “How did that get there?” She removed the charge, processed my one time payment and I went on my way. As I drove away, I remember thinking, “I wonder how many people they do this to?” A couple years before that, I had a similar experience with U-Haul. The recent event only raised my suspicions of these unscrupulous business practices.
Yesterday, I expressed my frustration to the AT&T representative, who proved to be very helpful and surprisingly honest. I explained to him that I make it a point not to purchase insurance and it angers me to find out that companies ‘sell it’ to me anyway. I’m not sure why, but he said, “Trust me. I understand your frustration. Being in this industry, I know many reps do this but I’m not like that.” Think about what he said for a minute. He is admitting this practice. Shocking? Not te me. Note he used the word ‘industry’. This implies that perhaps he has experience or knows of other companies in the ‘industry’ who utilize this unscrupulous business practice.
During my visit, I cancelled my insurance with AT&T. I was not reimbursed or credited for these charges, nor did I expect to be. After all, it was on my receipt. My unwilling contribution simply added $200+ to AT&T’s bottom line. While I do not expect a refund, I do expect companies to conduct business in an honest and professional manner. There is nothing wrong with earning a fair dollar. However, what is wrong is earning millions by ‘hiding cookies’ in the bags of their customers even after they refused to buy any.
Buyer beware. Many of you will soon find yourselves purchasing a new phone, especially during this Christmas Season. I challenge (#NoInsuranceChallenge) you to put my experience to the test.
“Lo tengo. Lo sé. Lo siento y lo desmostraré.”
“In deep silence, with his hug, he said everything he needed to say. ‘I love you. I’ll look over you. Goodbye son.’ He was ready to meet God, so he left.”
Desde tu partida, me paso la vida dibujando corazones. Siempre respete tus decisiones. Por alejarte de mi, nunca te culpe, ni te exigí razones.
Con tenerte en mis brazos, nada me cuesta soñar. Si me dieras la oportunidad, con mis dulces besos y tiernas caricias, las partes mas intimas de tu ser, yo haría temblar.
“Naci Para Amarte”
Llevo años sin verte. Hoy senti las ganas de escribir estas letras, con el fin de saludarte. Espero que en este medio, logren encontrarte. Si es asi, espero te recuerden, que naci para amarte.
We are in the longest government shutdown in history. To me, it feels like an elementary school fight to determine who rules the playground. In the meantime, federal employees are not getting paid for their work. Yes, they will get paid ‘eventually’, but who will cover their expenses while the children in Washington play games? Is there an adult on the playground?
The games they are playing are real. American lives are the chips. The audience is the world. The venue, The United States of America. I can’t help wonder what other world leaders are thinking of our country during these times. Perhaps they are enjoying the show while laughing their asses off. Perhaps they are planning attacks. Or maybe, just maybe, they are speeding up the attacks they have already planned. That can’t be possible. Can it? After all, our Commander in Chief recently and proudly announced that we have defeated ISIS.
I believe our guard is down. Our patriotic shield is weak and the moral fabric of this country is quickly deteriorating. One thing is for sure. History is being written right now. Only time will tell how much damage these games will cause. Right now though, common sense tells the audience that these games are bad for our country.
Will we emerge as a united country once again? Will our soldiers continue to express their pride in protecting this great nation? Unlike what some of the children in Washington may say, these soldiers are not on a paid vacation. As an American, I’m grateful for all the sacrifices they make to protect our freedom and this great nation.
As I think of the current state of our nation, I am reminded of “I Belong”, a poem I wrote from the perspective of a proud American Soldier who is in love with his wife and his country. If there is an adult on the playground, please jump in at any time to establish order. A collapsed country will have no need for a border.
The adult on our playground was Coach Don. He always made sure our playground was safe and solved any playground quarrels quickly. After doing so, all the children happily went off to play together or to enjoy the sprinklers, especially during the hot summer days. Coach Don always knew exactly when to turn on the sprinklers.
In case you are interested, here is my poem: I Belong.
“¡Ya no te aguanto! ¡Ya me canse de tus tonterías!,” me dijo.
“No, de eso te cansaste desde la primera vez que me escuchaste. Simplemente te falto el valor para decirlo, y te callaste,” le conteste.
Every mirror is magical. We all have one. When it speaks, dare to listen. If it does not inspire you, its magic is not for you.
En esta noche brillante, la luna plateada, las estrellas esconde. En tu ausencia, siempre pienso en ti. Se que tu también piensas en mi, aunque te encuentres con tu nuevo amor, sabra Dios donde.