employees

Negative energy is contagious. This morning, I once again experienced this fact. Purchasing my morning coffee proved to be much more challenging than other mornings. I could not understand why. A took a step back to take myself out of the event and became an observer. The cashier was not able to give me change because her manager was obviously not approachable. I sensed an invisible and apparently impenetrable shield of negative energy around her. She was not just negative, she was angry. In her attempt to promptly fill the orders, she dropped food. Seconds later, the cooks were dropping food. Another employee dropped a shake before it was filled to the rim. While all this is happening, the cashier is trying to figure out how to approach her manager about my change. She finally gave up. She apologized several times and asked if she can give me my change in quarters. While I welcomed this simple solution, I was saddened for the manager and for all of the employees that choose to put up with this bevahior. It was clear that the employees feared this manager. Was the manager even aware of how her attitude affected the entire staff? I know I was.

Are you alienating your employees? Do your cations contribute to a harmonious workplace?